Experience Strategist | CX & Digital Transformation | Consultant & Fractional Leader

With 20+ years of experience in experience strategy, digital transformation, and customer engagement, I help organizations turn insights into action, optimize customer journeys, and drive business growth.

I’ve worked with global brands like Verizon, Ford, Bayer Agriculture, and Clearblue, leading teams to implement personalized experiences, data-driven strategies, and innovative digital solutions that create measurable impact.

I’m exploring part-time, freelance, contract, or consulting opportunities where I can bring my expertise to CX strategy, digital transformation, and organizational leadership.

Key Expertise:

  • Customer Experience Strategy & Journey Mapping – Architecting seamless, data-backed customer journeys.

  • Digital Transformation & Optimization – Leading end-to-end initiatives that enhance customer engagement.

  • Data-Driven Decision Making – Leveraging analytics, A/B testing, and behavioral insights.

  • Personalization & Segmentation – Designing targeted experiences that drive retention and revenue.

  • Leadership & Mentorship – Building and empowering high-performing teams.

I’m passionate about understanding human behavior, simplifying complexity, and creating experiences that truly resonate. I thrive in collaborative, forward-thinking environments where strategy meets execution.

  • Angela possesses a rare set of talents that you do not come across with every strategic leader. She left a lasting impact at every level. From the outset, she became a trusted voice in our top client relationships, effortlessly delivering data storytelling. Taking initiative, she led strategic training sessions internally, fostering team growth. Continuously, Angela played a pivotal role in transforming culture, refining processes, and consistently delivering exceptional results.

    Chris Hoffer, Director Strategic Planning at Organic

  • Angela is the thoughtful leader and insightful contributor you need on your team. Her superpower is an empathetic and direct approach to deciphering just what the problem is and how to solve it. On our team, supporting a multi-million dollar digital strategy and execution scope for a global brand, Angela brought refreshing research, creative ideas, and a customer-first perspective to all that we did. I'll be lucky to work with her again soon.

    Alaine Nuttle, Director Marketing Science at Organic

  • If you want an understated leader that can engage a whole group of diverse positions and personalities, Angela is that leader. She has a seemingly gentle way about her but is iron clad in her objective to drive a project with a team mentality. Her strength is her emotional intelligence to know when to take charge and lead strong and when to let the team work through and accomplish on their own. She is creative, hard-working and very very smart all without an ego. She is a very strong team player and results-driven keeping human capital and impact in her view. Stellar addition to any team.

    Tina Chadwick, SVP Strategy/Creative/Digital at Miller Zell

  • Working with Angela is an absolute dream and I can easily say she was my favorite client on the Verizon Wireless Digital Operations team. Not only is she an empowering leader, but her vast e-commerce knowledge and methodical approach to solving problems makes her an incredible asset to any team. I would recommend Angela as a 'no-brainer choice' for leading your digital marketing teams and strategies!

    Christine Proctor, Account Manger at Moxie Interactive

Let’s connect to discuss opportunities where I can help your organization create impactful customer experiences!